Dentists in Derby, Derbyshire 44 Main Street, Etwall, Derby, Derbyshire DE65 6LP
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Covid-19 Update 19.07.21
The rules about mask wearing and distancing are being removed as from 19th July.
However, healthcare establishments including dental practices will still request that you wear a mask when you attend, as our regulations are not changing as yet.
Etwall Dental Practice team are working extremely hard to provide a great service, thank you for bearing with us so far.
Due to the increase in dental care and, restrictions have not been changed for dental practices, waiting times for appointments have become longer.
We understand this may cause frustration, but we are doing our very best to accommodate your dental care.
Etwall Dental Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff