Dentists in Derby, Derbyshire 44 Main Street, Etwall, Derby, Derbyshire DE65 6LP
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Following the governments most recent announcement on Saturday 31st October 2020 of second national lockdown, we would like to reassure all of our patients that we shall continue to REMAIN OPEN and we endeavour to look after your oral health.
Since our initial opening on 8th June, following the first lockdown, we have implemented strict measures by enhancing our infection control standards to ensure we can continue to practice in a COVID SECURE way for our staff and patients. We now know a lot more about how to prevent the spread of COVID-19 and we shall ensure this is revised when any new information is presented so that we can continue to work safely and protect our NHS where possible. As we are a medical facility, all staff will continue to wear PPE and we encourage all patients to adhere to the measures in place on visiting the practice.
We have made it our upmost priority to keep all of our patients and staff safe throughout these challenging times. If you are required to self-isolate or have any Coronavirus symptoms please follow the government guidelines and we would be happy to rearrange your appointment to a suitable alternative.
Can we remind all patients that face masks are mandatory on entering Etwall Dental Practice and your temperature shall be measured by a member of staff at the door.
We hope you and your families stay safe and we look forward to seeing you soon.
Etwall Dental Team