Dentists in Derby, Derbyshire 44 Main Street, Etwall, Derby, Derbyshire DE65 6LP
We treat you as if you were a member of our family
Our patient’s well-being and happiness is of paramount importance to the dentists, dental nurses, receptionists and other dental professionals at all times.
Not only do we strive to deliver the very best possible results to our patients but we also endeavor to make the whole patient journey from the initial point of contact, through treatment to the after care, to be at the highest level of customer care and service, enjoyable, relaxing, stress-free and with the end result being totally worthwhile and rewarding.
From when you first contact the clinic, either by calling us, filling out a webform, or even popping in while you walk by, you will be greeted by a professional, friendly and caring member of the team who will gladly provide you with any information you may require. We will cater for your specific needs and requirements and will happily work around your lifestyle to accommodate any callbacks or appointments.
We will NOT push or act pushy towards any patients in regards to making a decision to:
We WILL be up front with the information regarding the treatment you are interested in and we will give you accurate treatment plans (with prices) before you take up treatment. We will ensure we clearly explain each step of the treatment plan and will make sure that you are happy with every step before we progress.
We will respond to each and every form of communication with patients and new patients in a professional, friendly, helpful and courteous manner.
After your appointment has been successfully booked to meet your needs we will send over a confirmation of the booking as well as a welcome pack that will provide further information about the clinic – if you still have any questions you would like to ask, please just ask – we are happy to answer any questions!
From when you first enter our clinic to when you leave you will be treated with respect and care and all members of the team will act professional, friendly and courteous to your needs.
You WILL NOT be made to feel stupid/silly if you have not been to a dentist in a while, we will be non-judgemental and we understand that anxiety, stress and nerves can really put people off from seeing the dentist. It can be quite a scary time for a lot of people and we understand and sympathise with your fears. There is no rush and everything will be done at a pace you are comfortable with.
After you have attended the free consultation a treatment plan will be written and sent over to you. The treatment plan will lay out all the treatment options that were discussed at the free consultation.
If you are unsure about anything in the plan we urge you to contact us and we will happily explain anything and answer any of your questions – We want you to be in full control of your treatment!
After receiving the treatment plan and you have given each option proper consideration and have come to the conclusion you would like to proceed with the treatment. Please, can you either call or email us and we will then arrange your first appointment to commence treatment.
The treatment will then commence as per the plan that was set out and your dentist will keep you informed of the progress of the treatment and will make sure you are 100% happy with the way the treatment is progressing.
Our dentists are happy to explain any part of the treatment at any stage and urge you to ask any questions you may have – Our goal is to ensure you leave with the results you want and for you to be happy with the whole experience!
After you have completed your chosen course of treatment we will contact you to make sure you are alright and if you are 100% happy with the treatment you received.
A follow-up appointment may also be scheduled with your dentist so they can check up on you.
We treat our patients as if they were a member of our family.
Covid-19 Update 19.07.21
The rules about mask wearing and distancing are being removed as from 19th July.
However, healthcare establishments including dental practices will still request that you wear a mask when you attend, as our regulations are not changing as yet.
Etwall Dental Practice team are working extremely hard to provide a great service, thank you for bearing with us so far.
Due to the increase in dental care and, restrictions have not been changed for dental practices, waiting times for appointments have become longer.
We understand this may cause frustration, but we are doing our very best to accommodate your dental care.
Etwall Dental Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff